🤝 CLIENTELING AND CUSTOMER RE-ENGAGEMENT
By Saul Phillips,
Womens Universe Manager - Level Shoes
Having an intimate understanding of our customers and knowing how best to serve them is more important than ever.
Many brands within the Group have accelerated their clienteling strategy, personally connecting and providing a personalized shopping experience to their clients while offering frontliners new opportunities to facilitate sales.
How can we enrich client data in a fun and interesting way that get the brand and clients involved?
How can we change the mindset of our teams from short term and transactional to long term and experience led?
How can we re-engage with customers and bring them back to our stores given all the new restrictions in place?
Thank you, your solution is submitted!